At EverHaven Care, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
Last Updated: March 2026
1. Information We Collect
We collect personal information to provide you with the best care and services. The types of information we collect may include:
- Personal details: Name, address, date of birth, contact information (phone, email)
- Health information: Medical history, diagnoses, treatment plans, disabilities, and special needs relevant to the care provided
- NDIS details: NDIS plan information, including your NDIS number, goals, and supports
- Emergency contacts: Details of individuals to contact in case of an emergency
- Financial information: Payment details for services rendered, invoices, and transaction history
2. How We Use Your Information
The personal information we collect is used to:
- Provide services and tailor them to your needs
- Communicate with you about services, schedules, and care changes
- Manage your care plan in alignment with your NDIS goals
- Improve the quality of care and support we offer
- Comply with legal and regulatory requirements
3. How We Store Your Information
Your personal information is securely stored in our electronic and physical records. We use industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
4. Disclosure of Your Information
We respect your privacy and will not disclose your personal information to any third party without your consent, except under the following circumstances:
- NDIS-related purposes with planners and coordinators
- When involving other service providers in your care
- Emergency situations
- Legal obligations and regulatory compliance
5. Your Rights and Choices
As a participant in the NDIS, you have the right to:
- Access your personal information held by us
- Request corrections to incorrect or outdated information
- Withdraw consent for certain uses of your information
- Lodge a complaint if you have concerns
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: care@everhavencare.com.au
- Phone: 0493 288 007