Terms and Conditions

Welcome to EverHaven Care's Terms and Conditions page. By using our services or visiting our website, you agree to comply with and be bound by these terms.

Last Updated: March 2026

1. Introduction

EverHaven Care is a provider of Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL) services to participants of the National Disability Insurance Scheme (NDIS). These Terms and Conditions apply to all users of our website, including participants, families, caregivers, staff, and any other individuals who access our services.

2. Services Provided

EverHaven Care offers SDA properties and SIL support services to individuals with disabilities, as well as related services including:

  • SIL Services: Support in everyday living, promoting independence while ensuring safety and well-being
  • SDA Properties: Purpose-built housing designed to meet the needs of people with disabilities
  • Respite Care: Temporary relief for caregivers while ensuring continued support
  • Community Access: Assistance with engaging in local communities through activities and events

3. User Responsibilities

By using our website and services, you agree to:

  • Provide accurate, current, and complete information
  • Ensure eligibility for SDA and SIL services through the NDIS
  • Interact respectfully with our staff, participants, and other users
  • Comply with all applicable laws and regulations

4. Payment Terms

For all services provided by EverHaven Care, payment terms will be outlined in the service agreement. Fees are based on your NDIS plan and the support required. Payments may be made via direct debit, NDIS plan-managed funds, or other agreed-upon methods.

5. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our services, you agree to the collection and use of your information in accordance with our Privacy Policy.

6. Limitation of Liability

EverHaven Care strives to provide the highest quality services, but we are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website.

7. Intellectual Property

All content on the EverHaven Care website, including text, images, logos, graphics, and videos, is the property of EverHaven Care and is protected by intellectual property laws. You may not use, modify, or distribute any content without prior written consent.

8. Dispute Resolution

If you have a complaint or concern about our services, please contact us directly. We will work with you to resolve any issues. If a resolution cannot be reached, you may escalate the matter to the NDIS Quality and Safeguards Commission or another appropriate regulatory body.

9. Changes to Terms

EverHaven Care reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on this page. Continued use of our services after changes constitutes acceptance of those changes.

10. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from the use of our services or website will be subject to the jurisdiction of the courts in New South Wales.

11. Contact Information

For questions about these Terms and Conditions, please contact us:

  • Email: care@everhavencare.com.au
  • Phone: 0493 288 007
  • Address: 70 Niagara St, Armidale NSW 2350, Australia